Service Agreement


All users who benefit from the digital hosting, domain registration, email, and software services provided by Overmift Operating Company, LLC. (hereinafter referred to as “Overmift”) are deemed to have accepted the terms and conditions outlined in this agreement in advance.

Overmift, its employees, representatives, or business partners cannot be held liable for any material or moral damages arising from a user's failure to read or comply with the provisions of this agreement. Overmift reserves the right to update, modify, or revoke this agreement at any time without prior notice.

All actions taken based on the information, content, graphics, and data published on the website (https://www.overmift.net) are the sole responsibility of the user. Although such content is compiled from generally accepted sources, Overmift does not guarantee that it is complete, accurate, or uninterrupted. Therefore, Overmift shall not be liable for any losses or damages resulting directly or indirectly from the use of such content.

By using Overmift services, the user acknowledges that the terms of this agreement are exclusive and legally binding. In the event of any dispute, system logs, billing records, email communications, and other digital traces shall constitute conclusive and sole legal evidence.



Clause 1 – Orders and Service Delivery

Customer orders are processed after payment verification and security review. Once payment is successfully completed, the corresponding service is provisioned and access credentials are delivered to the email address provided during checkout.

For payments made via credit card, debit card, or other online methods, services such as domain registration, shared hosting, and reseller hosting may be automatically activated by the system. However, due to unforeseen technical issues, service setup may take up to 48 hours. For payments made via wire transfer or bank deposit, activation may take up to 2 business days. Delivery times for VDS, dedicated servers, or other custom-configured services are typically within 48 hours, unless otherwise stated. Software and license packages will be delivered within 7 business days at the latest.

If Overmift fails to deliver the service within the stated timeframe and the Customer makes a written request, Overmift agrees to refund the service fee in full.

It is the Customer’s sole responsibility to ensure that the email address provided during order placement is active, accessible, and up-to-date. Overmift considers all correspondence sent to that email address as legally binding notifications and is not liable for any issues arising from non-receipt of such emails.

All information provided during registration and order processes must be accurate, complete, and up to date. If an order is canceled due to incorrect or misleading information, Overmift reserves the right to determine whether a full, partial, or no refund will be issued.

As part of its security protocols, Overmift may request identity verification documents such as a screenshot of the credit card used, a copy of a government-issued ID, or similar documentation. Failure to provide requested documents may result in order cancellation, suspension, or denial of services. In such cases, Overmift is under no obligation to issue a refund.


Website Migration Service

Overmift offers site migration assistance to help transfer your existing website to Overmift servers when technically feasible. However, since each hosting provider has a unique system configuration, no guarantees are made regarding the success, speed, or completeness of the migration process.

Migration failures, data loss, misconfigurations, or delays caused by incompatibility or access restrictions of the source provider are not the responsibility of Overmift. The company shall not be held legally or financially liable for any such technical issues or resulting damages.



Clause 2 – Content Policy and User Responsibility

All services provided by Overmift are structured in compliance with applicable laws and regulations. However, users are solely responsible for how they use the services. Overmift shall not be held liable for any unlawful, unauthorized, or improper use of its services by the Customer.

The Customer may not upload, store, or distribute content that violates copyrights, trademarks, or other intellectual property rights. This includes, but is not limited to, music files, e-books, images, videos, or any digital media protected by law. Hosting pornographic, erotic, illegal, or malicious content (e.g., malware, hacking tools, trojans) is strictly prohibited. Upon detection, such content will be removed immediately, access to the service may be restricted, and repeat violations may result in permanent termination without refund.

All reports of illegal content or copyright infringement should be sent to abuse@overmift.net. Overmift reserves the right to evaluate submitted complaints and may request supporting documentation or further clarification.

Overmift does not act as a legal authority in determining the legitimacy of disputed content. In cases of ambiguity or uncertainty, content may not be removed unless required by a competent court or regulatory authority. Affected parties must pursue legal action directly against the user responsible. Overmift assumes no liability, legal or financial, for the outcome of such disputes.

Customers must use the services only within the permitted boundaries. If a user gains unauthorized access to any system, file, or service, they are obligated to report the incident to Overmift immediately without exploiting or using the data. Failure to do so may result in full legal liability for any damages caused.

For security, stability, data integrity, and compliance reasons, Overmift may monitor, log, or analyze system access, traffic patterns, and content. These actions are strictly limited to legitimate internal purposes and will not be shared with third parties without a legal requirement.

Overmift reserves the right to audit hosted content and suspend or terminate services that violate public policy, law, or the company’s content standards. In such cases, services may be cancelled without refund or, at Overmift’s sole discretion, partially refunded.

Uploading harmful software, shell scripts, or viruses that could compromise server integrity is grounds for immediate account termination without refund. The Customer is fully liable for any damages resulting from such activities.

The Customer is responsible for the security of all software, scripts, and content they upload, including folder permissions and safeguarding login credentials. Overmift strongly recommends using complex and secure passwords. Any damages resulting from unauthorized access to the account are the sole responsibility of the Customer.

Overmift may, at its discretion, request that the Customer modify or remove certain content or configurations if deemed necessary for operational or security reasons.



Clause 3 – Bulk Email and SPAM Policy

Overmift enforces a strict zero-tolerance policy against unsolicited email (SPAM), bulk promotional emails, and similar unauthorized messages. Any user found in violation of this policy may have their services suspended or permanently terminated, with or without prior notice.

Any activity that causes Overmift's IP address ranges to be listed on global email blacklists (RBLs) will be treated as a serious breach of service terms. Services associated with such violations will be terminated immediately, and the user will be held fully liable for all resulting damages.

If any IP address allocated by Overmift is blacklisted due to SPAM or abuse originating from a customer’s account, the entire cost of removal, cleanup, and any related reputational damage shall be borne by the customer. Overmift reserves the right to collect these costs without delay.

By using Overmift’s services, the Customer explicitly agrees to bear full financial responsibility for any such SPAM-related incidents and to pay any applicable fees without objection within the notified period.



Clause 4 – Payment Terms and Billing

By continuing to use Overmift services, the Customer agrees to pay all applicable service fees in full and within the specified payment periods. Unless the Customer submits a cancellation request, the subscription will be automatically renewed and corresponding invoices will be generated by the system.

If the Customer does not wish to be charged for the next billing period, a cancellation request must be submitted via the client panel at least 15 days in advance. The panel provides options to cancel services immediately or at the end of the current term.

If a cancellation request is not submitted on time and the invoice remains unpaid, Overmift reserves the right to pursue legal action to recover the outstanding amount.

The Customer is responsible for keeping their billing and contact information accurate and up to date. For web hosting and reseller accounts, if payment is not received within 6 days of the invoice date, the service will be temporarily suspended. If no payment is made within 30 days, the account and associated data may be permanently deleted. For domain registrations, VDS, and dedicated servers, services will be immediately terminated if payment is not received by the due date. Overmift shall not be held liable for any data loss or service interruptions resulting from such terminations.

Overpayments or accidental payments are credited to the Customer’s account and are non-refundable. Such credits may be used toward future Overmift services.

Overmift reserves the right to update or change its pricing at any time without prior notice.

If the Customer exceeds the allocated usage limits for bandwidth, storage, or similar resources, Overmift may charge overage fees. The Customer agrees to pay such charges promptly. Failure to do so may result in immediate service termination without refund, and Overmift is not responsible for any data loss or associated damages.

In the event that the Customer initiates a chargeback or payment dispute without Overmift’s knowledge or consent, the Customer shall be held liable for all resulting financial and reputational losses. The Customer agrees to fully compensate Overmift for such damages.



Clause 5 – Backup Policy and Data Loss Responsibility

While using Overmift services, the Customer is solely responsible for backing up and protecting all data hosted within their account. Overmift may offer complimentary backup services under certain plans; however, such services are not guaranteed and should not be relied upon as the sole backup solution.

Overmift shall not be held liable for any data loss resulting from hardware failure, software malfunction, cyberattacks, or user error. Customers are strongly advised to regularly create manual backups of critical files and projects using their own systems.



Clause 6 – Service Termination, Contract Cancellation, and Refund Policy

Overmift reserves the right to terminate any service, with or without prior notice, and without issuing full or partial refunds, at its sole discretion.

Any customer who engages in abusive, threatening, defamatory, or otherwise unprofessional conduct toward Overmift staff may have their services immediately suspended or terminated without refund. The user's account may also be permanently closed.

Customers agree not to engage in any activity—via social media, forums, or any public or private platform—that may harm Overmift’s commercial reputation or the reputation of its employees. Any defamatory or damaging statements will subject the Customer to full legal and financial liability, and Overmift reserves the right to seek compensation. The competent jurisdiction for all disputes shall be the courts and enforcement offices in Delaware, United States, unless otherwise required by law.

If a service is used in violation of the Terms of Service (e.g., abuse, open security vulnerabilities, or malicious activity), Overmift reserves the right to immediately suspend or permanently disable the service. In such cases, the Customer is liable for any resulting damages and agrees to pay any claims made by Overmift without objection within the specified timeframe.

If a prepaid service is canceled before the end of its term (either voluntarily by the user or due to a policy violation), no refund will be issued. Any previously credited balance will remain in the account and may be used for future Overmift services, but no refunds or credit reversals will be provided for canceled services.



Clause 7 – Service Usage Terms and Restrictions

Section 1 – Shared and Reseller Hosting Services

1.1. Bulk email sending and SPAM activity are strictly prohibited. Email services are provided solely for personal or business correspondence. Marketing or mass mailings are not permitted.

1.2. Sustained usage of more than 25% of server resources for longer than 90 seconds is not allowed. This includes PHP/CGI scripts, FTP sessions, and HTTP requests.

1.3. Average daily resource usage must not exceed 5% for shared hosting and 12% for reseller hosting accounts. Accounts exceeding these thresholds may be suspended to protect system performance.

1.4. Running server-based applications (e.g., IRCD) on Overmift infrastructure is not permitted.

1.5. Search engine crawlers, automated indexing bots, “Google Cash” and similar scripts are strictly prohibited.

1.6. Any software utilizing the Internet Relay Chat (IRC) protocol is forbidden.

1.7. Setting up or operating proxy services or tunneling tools is not allowed due to security concerns.

1.8. Hosting BitTorrent clients, P2P file sharing systems, or similar applications is strictly forbidden. Linking to legal torrents externally is permitted, but hosting them on Overmift servers is not.

1.9. Game server software (e.g., Counter-Strike, Half-Life) is not allowed due to excessive resource consumption.

1.10. Cron jobs must not run at intervals shorter than 15 minutes.

1.11. File-sharing services such as Rapidshare and equivalents may not be hosted.

1.12. Audio or video streaming applications are not allowed.

1.13. Each shared hosting account is limited to a maximum of 250,000 inodes (files/folders). Accounts exceeding 100,000 inodes are excluded from automatic backup coverage.


Section 2 – VDS/VPS and Dedicated Server Services

2.1. Sending SPAM is strictly prohibited across all server types, including VDS and dedicated servers.

2.2. Customers must not consume resources at levels that affect other users on the same node. This includes high disk I/O usage or abusive processes.

2.3. Proxy servers, whether open or closed, may not be run.

2.4. BitTorrent and P2P file sharing applications are not permitted. Only outbound linking to legal content is allowed.

2.5. Hosting any type of game server (e.g., Knight Online, Counter-Strike) is strictly prohibited.


Section 3 – Backup Services and Limitations

3.1. Excessive or frequent backups that negatively impact server performance may result in suspension or cancellation of the affected service without prior notice.

3.2. Backup functionality is provided solely for system integrity. It must not be used for archiving, personal storage, or as a data repository.


Section 4 – Unlimited Hosting Usage Guidelines

4.1. Unlimited hosting plans are intended strictly for website files and the associated traffic generated by that website.

4.2. Unlimited storage must not be used for backups, personal archives, or external file storage. Violations may lead to service suspension.



Clause 8 – Bandwidth Usage and Overage Policy

Each service plan offered by Overmift includes a defined monthly data transfer (bandwidth) limit. If the Customer exceeds this limit, the associated service may be temporarily suspended, or the Customer may be required to purchase additional bandwidth.

It is the Customer’s responsibility to monitor their own bandwidth usage. Unused bandwidth does not carry over to the next billing cycle. If the limit is exceeded, the additional usage is tracked by the system and will be invoiced as an extra charge in the following month.

The Customer agrees to pay any overage charges in full and without dispute within the specified payment period. Failure to comply may result in service suspension or termination at Overmift’s sole discretion.



Clause 9 – Uptime Guarantee and Scope

Overmift guarantees 99% annual uptime for services delivered through its infrastructure. This guarantee applies only to network connectivity and does not cover service interruptions caused by software bugs, customer-side issues, or third-party application failures.

If a service outage is confirmed to be caused by Overmift infrastructure, the Customer may request one month of free service credit for the affected service. All uptime violation claims must be submitted in writing to support@overmift.net.

Overmift recognizes only its own internal monitoring systems as authoritative for uptime calculations. Reports from third-party monitoring services are not considered valid evidence.

For VDS/VPS and dedicated server services, the uptime guarantee applies only to the data center's network connectivity. Server operability, OS-related failures, or external accessibility issues fall under the Customer's responsibility. In such cases, Overmift is not obligated to intervene unless directly notified by the Customer.

Note: Downtime due to scheduled maintenance or malicious attacks (e.g., DDoS) is explicitly excluded from the uptime guarantee and does not impact the uptime percentage.



Clause 10 – Support Policy and Service Limits

Section 1 – Scope of Support

1.1. Overmift provides technical support exclusively for issues related to its own infrastructure. User-level tasks (e.g., creating email accounts, configuring email clients, adding databases, etc.) are the sole responsibility of the Customer and are not included in the support scope.

1.2. For web hosting and reseller packages, Customers may not request support for tasks that can be performed via the control panel interface.

1.3. In VDS/VPS and dedicated server services, support is limited to restoring the system to its initial clean installation state as delivered. Software installation, security hardening, performance tuning, and other administrative tasks fall outside the scope of standard support.

1.4. For pre-built software packages, Overmift is only responsible for delivering software that is installable and functional. Post-installation support requests or customization demands are treated as paid support services.

1.5. All support requests must be submitted through the Customer Panel. Overmift does not provide assistance or share account information via email, phone, live chat, or any third-party communication channel.


Section 2 – Definition of 24/7 Support and Response Time

2.1. The term “24/7 support” means that the system is operational and support tickets can be submitted at any time of day. However, it does not imply that all tickets will receive an instant response.

2.2. Response times may vary depending on the current support queue. Under normal circumstances, Overmift aims to respond to all tickets within 24 hours.

2.3. Tickets submitted outside business hours may experience delays. However, critical technical issues such as server crashes are prioritized for immediate attention.



Clause 11 – User Responsibility in Reseller Services

Section 1 – Customer Support and Responsibility Scope

11.1. Customers using reseller hosting services are solely responsible for providing technical support to their own end-users. Overmift is not obligated to offer direct support to the reseller’s clients under any circumstances.

11.2. If any of your sub-clients attempt to contact Overmift directly, your account may be temporarily suspended until the issue is resolved through the proper support channels.

11.3. Reseller account holders accept full legal and operational responsibility for the actions, content, and behavior of their sub-clients. Overmift shall not be held liable for any illegal activity or violation of this agreement occurring on the websites hosted under the reseller account.



Clause 12 – VDS/VPS and Dedicated Server Services

Section 1 – Administrative Access and Management Responsibility

12.1. Overmift reserves the right to reset root (administrator) passwords for any VDS or dedicated server provisioned to the Customer.

12.2. The Customer is responsible for ensuring that all access credentials and administrator-level passwords are accurately registered and kept up to date within Overmift’s systems.


Section 2 – Backup Responsibility

12.3. VDS and dedicated server environments are not backed up by Overmift. The Customer is solely responsible for regularly backing up and storing their data. Overmift assumes no liability for data loss under any circumstances.



Clause 13 – Co-Location (Server Housing) Services

Section 1 – Management and Security

13.1. Overmift reserves the right to reset root-level access credentials for any physical servers under its co-location services, when deemed necessary for operational or security reasons.

13.2. The Customer is responsible for maintaining up-to-date and accurate administrator information (including email address and root access credentials) for any housed systems within Overmift’s infrastructure.


Section 2 – Backup and Ownership Safeguards

13.3. Customers are solely responsible for backing up data on their co-located servers. Overmift does not provide any backup services and shall not be held liable for any form of data loss.

13.4. In the event of non-payment for co-location services, Overmift reserves the right to retain possession of the physical equipment until all outstanding balances, including any applicable fees, are fully paid. During this period, access to the server may be restricted or denied.



Clause 14 – Bulk SMS Service

Section 1 – Service Definition and Scope

14.1. Overmift provides customers with an integrated bulk Short Message Service (SMS) platform connected to licensed mobile network operators.

14.1.1. If the Customer lacks the required legal paperwork (brand name registration, sender ID, etc.), Overmift may—at its sole discretion—assign a dedicated sender ID and number under Overmift’s name so the Customer can use the service.

14.2. The service covers the transmission of lawful SMS messages (e.g., promotional offers, notifications, two-factor verification codes) to the recipient numbers specified by the Customer.


Section 2 – Delivery, Reporting, and Refund Terms

14.3. Each SMS is classified by the carrier’s delivery report as “Delivered,” “Undelivered,” or “Pending.”

14.4. SMS credits marked “Undelivered” are automatically returned to the Customer’s balance as credit at the end of the monthly billing cycle. Messages remaining in “Pending” status due to operator delays are waited on for a maximum of 72 hours; if still not delivered, the credits are returned in the same manner.

14.5. Refunds or credit returns apply only to messages reported as “Undelivered.” No refund is issued for messages reported as “Delivered.”


Section3 – Prohibited Content and Legal Liability

14.6. Pursuant to the laws of the Republic of Türkiye, sending SMS content that is illegal, gambling-related, obscene, defamatory, hateful, or lacking the required consent/opt-in is strictly forbidden.

14.7. If prohibited content is detected, the relevant SMS service is immediately terminated; remaining credits are forfeited, and the Customer is liable for any administrative penalties imposed by Overmift, the carrier, or the Information and Communication Technologies Authority (BTK).

14.8. The Customer must retain prior express consent records for all recipients, as required by Law No. 6563 and its implementing regulations.


Section 4 – Data Security and Personal Data

14.9. Recipient data used for SMS delivery is processed in compliance with KVKK (Turkish Personal Data Protection Law) and GDPR; it is not shared with third parties except as necessary for carrier integration.

14.10. The accuracy and lawful collection of recipient data are the sole responsibility of the Customer.



Clause 15 – Pricing and Right to Modify

Section 1 – Fixed Pricing Guarantee

15.1. The Customer shall not incur additional charges during the active service term, provided no extra features are purchased and defined resource limits are not exceeded.

Section 2 – Right to Change Pricing

15.2. Overmift reserves the right to update service prices at the start of each new term without prior notice. Renewals will be billed based on current pricing at the time of renewal, and the Customer agrees to this condition.



Clause 16 – Legal Liability and Indemnification

Section 1 – Compensation for Damages

16.1. Kullanıcı, Overmift hizmetlerinden faydalanırken, doğrudan veya dolaylı olarak şirketi zarara uğratacak herhangi bir eylemde bulunmamayı taahhüt eder. Aksi takdirde doğabilecek her türlü maddi ve manevi zararı gecikmeksizin tazmin etmeyi kabul eder.

Section 2 – Legal Hold Harmless Clause

16.2. The Customer agrees to hold Overmift harmless in any legal disputes that may arise between the Customer and third parties due to the use of Overmift’s services. The Customer shall bear all legal, court, and attorney fees arising from such disputes and pay any required costs within the specified timeframe.



Madde 17 – Disclaimer of Liability

Section 1 – Service Guarantee and Limitation of Liability

17.1. Overmift makes no guarantees regarding the uninterrupted, error-free, or fully satisfactory performance of its services. All services are provided “as is”.

17.2. Overmift shall not be held liable for any service interruption, data loss, missing information, delays, system failures, or commercial damages arising from the use of its services.

17.3. In cases of malicious access, external attacks (e.g., hacking), or security breaches resulting in customer data being accessed by third parties, Overmift bears no direct or indirect responsibility.



Madde 18 – Legal Disclosure of Information

Section 1 – Data Disclosure to Authorities

18.1. Overmift is obligated to provide all requested user data, including personal information, to authorized government institutions when required by law and in compliance with applicable legal procedures.

18.2. By using Overmift’s services, the Customer acknowledges and agrees that, when legally required, their data may be shared with authorities, and such disclosures do not constitute a violation of personal privacy.

                                                                                            Privacy Policy


Article 1 – Introduction

Overmift Operating Company, LLC. (hereinafter referred to as "Overmift") places utmost importance on user privacy. Anyone visiting our website and/or using our services is deemed to have accepted the terms outlined in this privacy policy.

This policy fully complies with applicable national and international data protection regulations, including KVKK and GDPR.


Article 2 – Data Collected

The following information may be collected from users:

• Name, surname, address, phone number, email

• National ID number (for TR) or international identity documentation

• IP address, device/browser information

• Payment and billing details

• Service access logs and support requests

For certain services, identity verification may require front and back images of official ID cards.

Article 3 – Purpose of Data Usage

Collected data is processed for the following purposes:

• Setup, management, and delivery of services

• Identity verification and compliance with legal obligations

• Responding to support inquiries

• Billing and payment processing

• Security measures and fraud prevention

Article 4 – Payment Security

Payments made on Overmift are conducted through PCI-DSS compliant infrastructure. Credit/debit card data is never stored on our systems. 256-bit SSL encryption and optional virtual keyboards are provided to ensure payment security.


Article 5 – Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and measure performance. Users may disable cookies via browser settings, although this may limit site functionality.


Article 6 – Third-Party Information Sharing

User data is not shared with third parties without explicit consent. However, data may be disclosed to authorized government agencies upon official request or legal obligation.


Article 7 – Legal Data Disclosure

In accordance with applicable regulations, Overmift may provide requested data to competent authorities without prior notice to the user.


Article 8 – Data Retention and Deletion Rights

User data is stored as long as the service is active. Once the service ends and legal obligations expire, data may be permanently deleted upon the user’s written request.


Article 9 – Statistical Sharing

Anonymous statistics such as site visits or completed orders may be shared with third parties. These shared metrics will not include any personally identifiable or privacy-sensitive information.


Article 10 – Policy Updates

Overmift reserves the right to modify this Privacy Policy without prior notice. Updated versions become effective immediately upon publication on our website.


Article 11 – User Rights

Users have the right to:

• Learn whether their data is being processed

• Request corrections or deletions

• Object to improper data processing

• File a complaint with relevant authorities

Article 12 – Contact Information

For any questions regarding privacy or to inquire about your personal data:

legal@overmift.net